Gaya APA

Permadi, E. (2006). The effectiveness of in reach promotion by receptionist as the front liner of the hotel at university inn (CD) . Malang, Jatim: UNMER.

Gaya MLA

Permadi, Esa. "The effectiveness of in reach promotion by receptionist as the front liner of the hotel at university inn (CD)". Malang, Jatim: UNMER, 2006. CD-ROM.