Gaya APA

Hapsari, N, I. (2005). The impact of employees work load on the quality of customer services at bank Jatim Malang (CD) . Malang, Jatim: UNMER.

Gaya MLA

Hapsari, Nurulita, Indri. "The impact of employees work load on the quality of customer services at bank Jatim Malang (CD)". Malang, Jatim: UNMER, 2005. CD-ROM.