Gaya APA

Sabila, A, F. (2005). The importance of first impression of customer service division at PT. Bank Jatim Surabaya (CD) . Malang, Jatim: UNMER.

Gaya MLA

Sabila, Anna, Fardhina. "The importance of first impression of customer service division at PT. Bank Jatim Surabaya (CD)". Malang, Jatim: UNMER, 2005. CD-ROM.