Gaya APA
Giannina, . (2005).
Strategy of front office in giving satisfaction to the guest in Tugu Hotel Malang (CD) .
Malang, Jatim:
UNMER.
Gaya MLA
Giannina, .
"Strategy of front office in giving satisfaction to the guest in Tugu Hotel Malang (CD)".
Malang, Jatim:
UNMER,
2005.
CD-ROM.