Gaya APA

Krisdayanti, L. (2005). The quality of service given by the staff of bank jatim branch office Malang in the multiguna loan section (CD) . Malang, Jatim: UNMER.

Gaya MLA

Krisdayanti, Lia. "The quality of service given by the staff of bank jatim branch office Malang in the multiguna loan section (CD)". Malang, Jatim: UNMER, 2005. CD-ROM.