Gaya APA

Rachman, I. (2003). The efforts to increase service quality in front office for developing customer satisfaction at Bank Jatim Malang . Malang, Jatim: UNMER.

Gaya MLA

Rachman, Indra. "The efforts to increase service quality in front office for developing customer satisfaction at Bank Jatim Malang". Malang, Jatim: UNMER, 2003. Text.