Gaya APA

Sari, C, Y. (2004). The application of service excellence program to increase service quality in Bank Jatim Malang . Malang, Jatim: UNMER.

Gaya MLA

Sari, Candra, Yusnita. "The application of service excellence program to increase service quality in Bank Jatim Malang". Malang, Jatim: UNMER, 2004. Text.