Gaya APA

Letor, M, M. (2004). The role of receptionist in giving service for the sake of customer satisfaction in SEA World club Hotel Maumere Flores . Malang, Jatim: UNMER.

Gaya MLA

Letor, Maria, Min. "The role of receptionist in giving service for the sake of customer satisfaction in SEA World club Hotel Maumere Flores". Malang, Jatim: UNMER, 2004. Text.