Gaya APA

Nurbaiti, P. (2004). Keep-in-touch strategy in front office department at Tugu Hotel Malang . Malang, Jatim: UNMER.

Gaya MLA

Nurbaiti, Puji. "Keep-in-touch strategy in front office department at Tugu Hotel Malang". Malang, Jatim: UNMER, 2004. Text.