Gaya APA

Nurani, S, D. (2004). The importance of english for telepone operator and reservation staff at finna golf and country club resort . Malang, Jatim: UNMER.

Gaya MLA

Nurani, Srie, Dian. "The importance of english for telepone operator and reservation staff at finna golf and country club resort". Malang, Jatim: UNMER, 2004. Text.