Gaya APA

Susmiati, A. (2003). The influence of guest service officers mastery english in increasing the quality of service Taman Nasinal Komodo . Malang, Jatim: UNMER.

Gaya MLA

Susmiati, Arlik. "The influence of guest service officers mastery english in increasing the quality of service Taman Nasinal Komodo". Malang, Jatim: UNMER, 2003. Text.