Gaya APA

Putranti, F, E. (2003). The role of communication between waiter/waitress and guest to increase service in restaurant at Royal Orchids Garden Hotel Batu . Malang, Jatim: UNMER.

Gaya MLA

Putranti, Fransiska, Ekka. "The role of communication between waiter/waitress and guest to increase service in restaurant at Royal Orchids Garden Hotel Batu". Malang, Jatim: UNMER, 2003. Text.