Gaya APA

Anggraeni, E, Y. (2003). The role of customer service in BCA Tulungagung (Weeding) . Malang, Jatim: UNMER.

Gaya MLA

Anggraeni, Eka, Yulli. "The role of customer service in BCA Tulungagung (Weeding)". Malang, Jatim: UNMER, 2003. Text.