Gaya APA

Fitrida, . (2003). The need of improving services of customer service department at PT.Telkom Pontianak (Weeding) . Malang, Jatim: UNMER.

Gaya MLA

Fitrida, . "The need of improving services of customer service department at PT.Telkom Pontianak (Weeding)". Malang, Jatim: UNMER, 2003. Text.