Gaya APA

Taormina, T. (2002). Implementing ISO 9001:2000: the journey from conformance to perfomance . Upper Saddle River: Prentice Hall, PTR..

Gaya MLA

Taormina, Tom. "Implementing ISO 9001:2000: the journey from conformance to perfomance". Upper Saddle River: Prentice Hall, PTR., 2002. Text.